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About Us
Welcome to Lakeside Medical Practice, providing primary care for Thamesmead and surrounding areas.
Welcome to Lakeside Medical Practice
Lakeside is a modern Practice, situated in a purpose-built modern building, and was one of the very first GP practices with its own website. Here at Lakeside, we have retained some of the popular parts of good old-fashioned doctoring.
All our receptionists will try to help you with any problems that might arise or if you have any questions about the service we offer at Lakeside.
Practice Information
Parking Changes
Please pay attention to all parking restrictions and signage around Lakeside Health Centre as some parking conditions have recently changed to include a charge.
Parking is managed by a private parking company and is neither associated nor contracted by Lakeside Heath Centre.
Patient Participation Group (PPG)
Our surgery is proud to have an active Patient Participation Group where patients can voice their suggestions and concerns about our surgeries services.
See Our Reviews
We encourage our patients to let us know about their positive experiences at our practice. If you'd like to leave a review, please do so on the NHS website
You can see what other patients have said about us here
Alternatively, if you've had a bad experience we'd also like to know. Please contact us and let us know how we can improve.
Meet our Team
We have a team of people working for patients registered with us. They, with us, form what is called a Primary Care Team: Health Visitors, District Nurses, Nurse Practitioners and Practice Nurses, Dentists and Counsellors. All these services work towards caring for young and old alike.
Accessibility Needs
We want to get better at communicating with our patients and ensure you can read and understand the information we send you.
If you find it hard to read our letters or if you need someone to support you at appointments, please complete our Accessibility Needs Form below.
GP Patient Survey
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.
Building trust with your doctor
Our practice is working hard to improve continuity of care so you receive the best service possible.
Our practice is working to improve continuity of care, but what does that mean for you?
At this practice, we believe you will get the most effective care if you have a strong relationship with your Doctor or Nurse.
Seeing the same person when you attend is one way of strengthening that relationship and we are working hard to make sure that is possible.
Why are we doing this?
Over the past few years, there has been lots of publicity about how important it is to see your doctor quickly, but there is also lots of evidence that seeing the same person is just as important as seeing someone rapidly.
What sort of evidence?
If you see the same person, or small team of people, over a number of appointments then the levels of trust between you both are likely to grow.
Studies have shown that increased trust leads to a better experience because patients are:
- more satisfied and more likely to have a good relationship with their GP
- less likely to have to go to A&E or be admitted to hospital
- more likely to follow the advice they are given and take positive steps to look after their own health
- more likely to receive good quality of care
- will not need to go to hospital so often
Are there any disadvantages?
It may be that sometimes we will ask you to wait a little bit longer for an appointment so that we can make sure you see 'your' doctor (or nurse). If you have an urgent problem, we will always make sure that you are seen as quickly as we can.
Our overall CQC Rating was: Outstanding
The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.
SEE THE FULL REPORT